At LooFleet, we invest significant time, technical expertise, and resources into every project. Because our services involve professional labor and non-refundable third-party costs (like ad spend), we operate under a structured refund framework.
Our goal is to ensure you are satisfied with the results while maintaining a sustainable partnership. We encourage open communication at every milestone to ensure project alignment.
Direct payments to platforms like Google or Meta are non-refundable as they are paid to the network, not LooFleet.
Fees for services already performed (e.g., Audits, GA4 Setups, Landing Page designs) are generally non-refundable.
Monthly management fees require a 30-day notice for cancellation to stop future billing cycles.
If a project is cancelled before completion, we may offer a pro-rated refund based on unearned hours.
"Before seeking a refund, we ask that you speak with your account manager to resolve any service issues."
"Approved refunds are processed within 7-10 business days to your original payment method."
"We finalize all project scopes in writing to prevent billing confusion and ensure clarity."
We want you to feel confident in your investment. Here are the specifics of our billing policy.
Our billing department is available to clarify any terms before you sign your service agreement.
Talk to Billing